Customer Service Calls Addressed
2015
The number of calls received and successfully resolved by the various departments that make up the City of Cambridge's organization.
Nearly 150,000 customer service calls were addressed by the city of Cambridge in 2015.
This measure ensures we have adequate resources dedicated to our goal of responding to our customers in a timely, effective, and efficient manner.
Status Indicators: 
On Target | 
Caution | 
Below Plan | On Hold
Status Indicators:
On Target | Caution
Below Plan | On Hold
Status Indicators:
On Target
Caution
Below Plan
On Hold