2. Governance and Leadership 

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Not Defined 

Customer Service Calls Addressed

Field Not Found: period
The number of calls received and successfully resolved by the various departments that make up the City of Cambridge's organization.
Field Not Found: analysis

This measure ensures we have adequate resources dedicated to our goal of responding to our customers in a timely, effective, and efficient manner.

Status Indicators: On Target On Target | Caution Caution | Below Plan Below Plan | On Hold On Hold

Status Indicators:
On Target On Target | Caution Caution
Below Plan Below Plan | On Hold On Hold

Status Indicators:
On Target On Target
Caution Caution
Below Plan Below Plan
On Hold On Hold